Training FAQS 2 - during training

I have been having issues with my device and cannot get logged in. What should I do?

To make sure all delegates get the best experience from their training it is important that we start on time. If you are experiencing issues logging in, please let us know as soon as possible by emailing training@evolveadvice.co.uk, however, we won’t be able to admit attendees after a certain point in the session. If this happens, we will help you re-schedule the session for another time and date to make sure you don’t miss out.

My camera and/or audio keeps cutting out during the session. Can I continue?

Occasionally you may encounter technical difficulties that can impact your engagement with the training. In the first instance please let us know using the chat function in the Zoom session, or email us on training@evolveadvice.co.uk . You may also need to speak to your organisation’s IT team for support, but if you miss more than a few minutes it may be best to re-schedule for another time and we can help you do this.

What if there is an urgent matter, such as a safeguarding concern or fire alarm, during the session?

To ensure our delegates get the most out of training it is important that they are present and focused throughout. However, we do understand that owing to the nature of the environments we work in this can change with very little notice. If you need to leave the training, even if it is only for a few minutes, please let us know via the chat function in the meeting, or email us on training@evolveadvice.co.uk . Depending on how long you need to be away for we may need to re-schedule the session for you.